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| "Password or connection error" message when login | Mon Jul 07, 2008 07:27 PM | |  |
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I see "Password or connection error" popup when I try to login. Please advise.
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| | Mon Jul 07, 2008 08:38 PM | | |
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| Sashka |
| Support |
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| Posts: 486 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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That message could because of the following two reasons:
1. Your firewall is blocking connections of myibay software.
2. Your password is invalid or too weak.
The best way to check is to do a test:
Click Options - Settings - Diagnostic - Network test.
You should see something similar to that:
- Code: Select All
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Version: 1.0.35
System: Windows
Platform: Windows-XP-5.1.2600-SP3
Username: your-ebay-user-id
Initializing.. passed
Connecting...passed
Checking IP.. your-ip
Login.. passed
We are interested in the lines "Connecting..." and "Login..." here.
1. If you see "Connecting... FAILED", that means that your Firewall is blocking your outgoing connections.
2. If you see "Login.. FAILED", that means that your password was not accepted.
I'll describe each problem separately below.
Last edited on Mon Jul 07, 2008 08:47 PM.
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| | Mon Jul 07, 2008 08:52 PM | | |
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| Sashka |
| Support |
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| Posts: 486 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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Sashka wrote:
1. If you see "Connecting... FAILED", that means that your Firewall is blocking your outgoing connections.
Depending your Firewall software you have to allow myibay software to make outgoing connections.
Sometimes it's called "Exception list" where you can specify an executable file which is allowed to make outgoing connections.
Myibay software is located here by default:
c:\program files\myibay\myibay.exe
or (if you have x64-bit Windows):
c:\program files (x86)\myibay\myibay.exe
Here is an example on how to do it using firewall which is built-in into Windows XP:
http://www.microsoft.com/windowsxp/using/networking/security/winfirewall.mspx
Check Add a Windows Firewall exception section.
If you have some other Firewall software and not sure how to configure it, please let me know and I'll try to find out for you.
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| | Mon Jul 07, 2008 08:57 PM | | |
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| Sashka |
| Support |
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| Posts: 486 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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Sashka wrote:
2. If you see "Login.. FAILED", that means that your password was not accepted.
eBay put higher password requirements in order to protect your account's password from being guessed by someone else.
For example, dictionary passwords are not good:
library, password, castle...
Digits-only passwords are not good either:
112233, 12345678, 1000000
Passwords which contain your user id are not good as well:
login: john, password: johnny
I would suggest to strengthen your password not just for myibay, but for your own protection in the future.
If you have a dictionary word, just adding a few digits is a good and simple thing to do.
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| | Mon Jul 07, 2008 09:12 PM | | |
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Wow.. Thanks for your rapid response Saska!
I see connecting failed.
I have Norton 360. Would you check it?
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| | Mon Jul 07, 2008 09:21 PM | | |
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| Sashka |
| Support |
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| Posts: 486 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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Here is a link I found on Symantec website regarding Norton 360 Firewall feature:
http://service1.symantec.com/SUPPORT/norton360.nsf/0/c7cddb1ba72b95036525736800684073?OpenDocument
Scroll down to Configure Firewall Program Rules section there.
They used Yahoo messenger as an example, but you have to put myibay path in there:
c:\program files\myibay\myibay.exe
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| | Mon Jul 07, 2008 09:32 PM | | |
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That did it! Thank you.
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