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| "Password or connection error" message when login | Mon Jul 07, 2008 07:27 PM | |  |
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I see "Password or connection error" popup when I try to login. Please advise.
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| | Mon Jul 07, 2008 08:38 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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That message could because of the following two reasons:
1. Your firewall is blocking connections of myibay software.
2. Your password is invalid or too weak.
The best way to check is to do a test:
Click Options - Settings - Diagnostic - Network test.
You should see something similar to that:
- Code: Select All
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Version: 1.0.35
System: Windows
Platform: Windows-XP-5.1.2600-SP3
Username: your-ebay-user-id
Initializing.. passed
Connecting...passed
Checking IP.. your-ip
Login.. passed
We are interested in the lines "Connecting..." and "Login..." here.
1. If you see "Connecting... FAILED", that means that your Firewall is blocking your outgoing connections.
2. If you see "Login.. FAILED", that means that your password was not accepted.
I'll describe each problem separately below.
Last edited on Mon Jul 07, 2008 08:47 PM.
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| | Mon Jul 07, 2008 08:52 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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Sashka wrote:
1. If you see "Connecting... FAILED", that means that your Firewall is blocking your outgoing connections.
Depending your Firewall software you have to allow myibay software to make outgoing connections.
Sometimes it's called "Exception list" where you can specify an executable file which is allowed to make outgoing connections.
Myibay software is located here by default:
c:\program files\myibay\myibay.exe
or (if you have x64-bit Windows):
c:\program files (x86)\myibay\myibay.exe
Here is an example on how to do it using firewall which is built-in into Windows XP:
http://www.microsoft.com/windowsxp/using/networking/security/winfirewall.mspx
Check Add a Windows Firewall exception section.
If you have some other Firewall software and not sure how to configure it, please let me know and I'll try to find out for you.
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| | Mon Jul 07, 2008 08:57 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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Sashka wrote:
2. If you see "Login.. FAILED", that means that your password was not accepted.
eBay put higher password requirements in order to protect your account's password from being guessed by someone else.
For example, dictionary passwords are not good:
library, password, castle...
Digits-only passwords are not good either:
112233, 12345678, 1000000
Passwords which contain your user id are not good as well:
login: john, password: johnny
I would suggest to strengthen your password not just for myibay, but for your own protection in the future.
If you have a dictionary word, just adding a few digits is a good and simple thing to do.
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| | Mon Jul 07, 2008 09:12 PM | | |
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Wow.. Thanks for your rapid response Saska!
I see connecting failed.
I have Norton 360. Would you check it?
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| | Mon Jul 07, 2008 09:21 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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Here is a link I found on Symantec website regarding Norton 360 Firewall feature:
http://service1.symantec.com/SUPPORT/norton360.nsf/0/c7cddb1ba72b95036525736800684073?OpenDocument
Scroll down to Configure Firewall Program Rules section there.
They used Yahoo messenger as an example, but you have to put myibay path in there:
c:\program files\myibay\myibay.exe
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| | Mon Jul 07, 2008 09:32 PM | | |
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That did it! Thank you.
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| | Mon Oct 05, 2009 03:50 PM | | |
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| bshegg |
| Guest |
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I'm getting a failed login at the diagnostic. I've correctly inputed my username and password and have double checked it in my browser and re typed it numerous times.
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| | Mon Oct 05, 2009 04:00 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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bshegg wrote:
I'm getting a failed login at the diagnostic. I've correctly inputed my username and password and have double checked it in my browser and re typed it numerous times.
Your password may be too weak and you may need to change it to something more secure.
Please check this forum thread for more information:
http://www.myibay.com/forums/viewtopic/1316/short-or-weak-password-will-prevent-you-from-bidding/
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| connection failed | Mon Oct 05, 2009 08:52 PM | | |
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| donnah3737 |
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Ok I went through and did the check and it said connection failed so I went to the site U sent and did the allow the program step after I rebooted I tried mibay again and it still says connection failed.Please help. Thank you.
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| connection failed plus | Mon Oct 05, 2009 09:02 PM | | |
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| donnah3737 |
| Guest |
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I am also running foxfire if that helps. Thanks again
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| | Mon Oct 05, 2009 10:22 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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donnah3737,
If it's still said "Connecting... FAILED", that means that your Firewall is still blocking the connection.
You may want to temporary disable it and try again. If it works, then you have to check how to configure your Firewall in order to pass this connection.
Firefox browser should not affect Myibay Windows-based application connection.
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| connection failed plus 2 | Tue Oct 06, 2009 04:16 AM | | |
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| donnah3737 |
| Guest |
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OK I disabled my firewall and tried to log in and can not still connection failed You say I will try and have to find a way to unblock my firewall for mibay. Do U have a ideal how I might go about that as I am not a computer intelligent person. Thank you again.
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| | Tue Oct 06, 2009 04:51 AM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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donnah3737,
If you have Windows Firewall, it can be disabled in Control Panel (Control Panel - Windows Firewall).
If you have some other Firewall software, you may want to check withe its documentation for more information.
As another option, you can either try another PC or use the Web-based interface to login:
http://www.myibay.com/
Last edited on Tue Oct 06, 2009 04:52 AM.
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| | Tue Oct 06, 2009 02:18 PM | | |
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| donnah3737 |
| Guest |
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Yes I am running windows firewall and I did disable it(turned it off ) and tried to log into myibay and could not still get the password or connection error I went to check it in mibay and I still get connection failed, Any help 4 me,I am not sure I like this new laptop as I had no trouble till I got it now myibay does not work on it w/windows vista, windowsxp was fine. not sure why but something is wrong. Thank yyou.
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| | Tue Oct 06, 2009 02:33 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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donnah3737,
I guess you have some other Firewall enabled somewhere additionally to Windows Firewall which is not allowing Myibay software to connect.
I don't have any control over your PC so I can't really do anything, but suggest to ask someone who knows how to manage Firewall settings on your PC.
As I mentioned before, you can try to use either another PC (to see if the issue is on your local PC only) or Web-based interface.
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| | Thu Jan 21, 2010 07:18 PM | | |
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| tester |
| Guest |
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![[attached picture]](http://i46.tinypic.com/2r3wi2u.png)
really doin my head in... ive turn off windows firewall that the only protection i hav on my computer and still no luck!!!
cheers james
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| | Thu Jan 21, 2010 07:57 PM | | |
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| Sashka |
| Support |
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| Posts: 1114 |
| Member Since: Feb 13, 2008 |
| Location: www.myibay.com |
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tester wrote:
really doin my head in... ive turn off windows firewall that the only protection i hav on my computer and still no luck!!!
cheers james
If you can get to the forums, it's not a restriction on your router or ISP. If your browser can do it, the application should do it unless your network rules are different for it.
As suggested above, please provide the output from Diagnostic window to get a better idea.
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